Accessibility Statement for Rubbish Collection Sutton

Rubbish Collection Sutton is committed to providing an accessible and inclusive online experience for all residents, businesses, and visitors in the Sutton area. We aim to ensure that everyone can access information about our rubbish collection and waste services, regardless of ability, technology, or environment.

Our Accessibility Commitment

We are working towards full compliance with the Web Content Accessibility Guidelines version 2.1, level AA. These guidelines explain how to make web content more accessible for people with disabilities, and more user friendly for everyone. Our goal is to make it easy to find information about rubbish collection in Sutton, request services, and contact our team using a website that is clear, simple, and predictable.

Screen Reader Support

The Rubbish Collection Sutton website is designed to work with modern screen readers and assistive technologies. Pages are structured using clear headings, paragraphs, and lists so that screen reader users can navigate and understand the content efficiently. Images that convey important information include descriptive alternative text, and decorative images are marked so they can be skipped where appropriate.

We aim to ensure that key information about rubbish collection times, recycling guidance, and service updates is presented in a logical reading order. Forms and interactive features are labelled so that users of screen readers can identify fields, understand instructions, and complete tasks without visual cues alone.

Keyboard Navigation

Our website is being improved so that all main features can be accessed and operated using only a keyboard. Users should be able to move through menus, forms, and content sections using the tab, shift plus tab, enter, and arrow keys. We aim to maintain a visible focus indicator so users can always see which element is currently selected.

Interactive elements such as buttons, form controls, and navigation items are being checked to ensure they can be reached in a logical order. Where possible, we avoid using interactions that require a mouse or complex gestures, helping people who rely on keyboard navigation to manage their rubbish collection services in the Sutton area with confidence.

Text, Layout, and Readability

We aim to present information about rubbish and waste collection in Sutton using clear language and a consistent layout. Text is written in plain English where possible, and important details such as service schedules and contact information are highlighted in straightforward sections.

The design is being reviewed to support good colour contrast between text and background so that content is readable for users with low vision or colour vision differences. Pages are designed to reflow on different screen sizes so residents can access rubbish collection information from desktops, tablets, and mobile devices.

Ongoing Improvements and Limitations

We are continually reviewing the Rubbish Collection Sutton website to identify and fix accessibility issues. While we aim to meet WCAG 2.1 AA standards, some content or older documents may not yet fully comply. We are working to improve these areas over time, prioritising the pages and features that are most important for accessing rubbish and recycling services in Sutton.

Contacting Us About Accessibility

If you experience any difficulty accessing information on the Rubbish Collection Sutton website, or if you need information about our services in a different format, we want to hear from you. You can contact us to request accessible formats such as large print, easy read, audio, or another format that meets your needs.

To make an accessibility request or to report a problem, please contact our customer service team by email, phone, or post. When you contact us, please explain which page or part of the website you are having trouble with and what information you need. We will review your request and aim to respond within a reasonable time frame, offering an alternative way to access information about rubbish collection in Sutton where possible.

Feedback and Future Updates

Your feedback is important in helping us improve the accessibility of Rubbish Collection Sutton. We regularly review this accessibility statement and update it as we make changes to our website, services, and policies. By continuing to improve accessibility, we aim to ensure that everyone in Sutton can manage their rubbish collection needs independently and with confidence.